Following the Academy’s transfer to Sapientia Education Trust on 1 June 2020, all policies are currently under review. All references to the TEN Group or Norfolk Academies in the policies below are therefore invalid.
Charging and Remissions Policy
All complaints will be handled seriously and sensitively. They will be acknowledged within five working days, if received during term time, and as soon as practicable during holiday periods. It is in everyone’s interest to resolve a complaint as speedily as possible.
Should a complaint be received by letter, email or by telephone during any holiday period, please be aware that the relevant staff may not become aware of the complaint until their return to the Academy after the holiday and will respond as soon as possible.